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During winter 2023/24 Savoie Heliski will offer you a full refund on your booking for any private lessons, guiding or heli-ski trip cancelled due to the following reasons:

1)  You are unable to leave your country or enter France due to COVID-19 government travel restrictions.

2)  Resort closure due to COVID-19 by the French government (national or local authorities).

Cancellation

Naturally we understand that plans change and we may be able to refund your booking depending on the amount of notice given:-

More than 8 weeks notice — refunded 90% of total fee.  Between 8 and 2 weeks notice — refunded 50% of total fee. Less than 2 weeks notice — nil refund.

Cancellations on the day

We are always sorry if you cannot make the activity that you have booked; but if you do not attend on the day we cannot give a refund for the missed activity or reschedule it.  However, we will be happy to provide a letter for your insurance company.

Terms & Conditions

Snowsports are high risk activities and it is essential that you take a few moments to read through our terms & conditions. Bookings are only accepted on the understanding that you have read and agree to our terms and conditions.

​Booking

For Heliski trips, payment in full is required when we confirm your booking and that the helicopter is able to fly. For training courses not involving a helicopter, payment in full is required on booking (unless otherwise arranged).
A contract will not exist until we have sent an email confirming receipt of your payment. Note that all prices quoted are for ski instruction and guiding services only and helicopter transport as described. It is your responsibility to pay all other costs including but not limited to, lift pass (except where stated as part of the package) equipment hire, transport to departure point, accommodation, meals and insurance. Bookings are only accepted on the strict understanding that you have read and agree to our terms & Conditions and Cancellation policy.

Payment

Payment must be made in full by bank transfer when we confirm your booking.

Weather

In the event that Savoie Heliski, the helicopter pilot or associated authorities deem the weather or snow conditions  unsuitable, the activity will be cancelled and you will be refunded in full for the cost of your booked activity.

Cancellation

Covid Guarantee

During winter 2023/24 Savoie Heliski will offer you a full refund on your booking for any private lessons or Heliski trip cancelled due to the following reasons:

1)  You are unable to leave your country or enter France due to COVID-19 government travel restrictions.

2)  Resort closure due to COVID-19 by the French or Italian government (national or local authorities).

NB: Cancellation due to personal illness needs to be covered by your own travel insurance.

In the event of a cancellation by you for whatever reason (with the exception of the above COVID-19 related cancellations), reimbursement will be calculated as follows:

•  More than 8 weeks notice — refunded 90% of total fee
•  Between 8 and 2 weeks notice — refunded 50% of total fee
•  Less than 2 weeks notice — nil refund

Cancellations must be made by email.

No refund will be given by Savoie Heliski, in whole or part, for unused private lessons or guide bookings due to a client’s late arrival, illness or accident, piste or lift closure due to weather conditions or mechanical failure, or for any other cause outside our control. In such instances, we will provide a letter for your insurance company.

Savoie Heliski reserves the right to cancel its private lessons or Heliski Trip where reasonably necessary (instructor illness or injury for example) and full refunds of the unused lessons or booking will be made in this instance.

Insurance

To ski / board with Savoie Heliski,  comprehensive winter sports insurance is obligatory. It is your responsibility to ensure that you adequately insure yourself with winter sports travel insurance to include third party liability, personal injury, accident, cancellation, losses and rescue cover. 

We recommend that you arrange a comprehensive insurance policy with a licenced agent which includes appropriate cover for your private lessons and heliski trips with us. If your lesson includes off-piste skiing or ski touring, your insurance must cover you for this.  Everyone on heliski trips must  have comprehensive off-piste insurance, giving you the peace of mind that you are fully covered skiing in full backcountry in either Italy or France with a qualified instructor.

Safety

It is a condition of booking that you respect the professional judgement of your instructor at all times during your activity with Savoie Heliski.

Everyone must wear helmets during lessons and Heliski trips.

For all Heliski trips, we require you to wear and carry avalanche safety equipment including an airbag backpack, transceiver, shovel and Probe - this is not included in your package. We will advise you where to hire the equipment should you not possess your own.

For all off - piste lessons and workshops you will need transceiver, shovel and probe, which we will provide.  

Privacy and data protection

We require your email address in order to make a booking. We will email confirmation of your payment and details of the booking. We will not supply your email address or any other personal details to third parties. To read our full privacy policy please click here

Customer commitment

If at any time during your private lesson or whilst skiing with your guide you have cause for complaint, please let us know immediately so that we can address the situation straight away and endeavour to resolve it to your satisfaction.

These terms and conditions are applicable for all bookings made after 1st October 2023.

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