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During winter 2023/24 Savoie Heliski will offer you a full refund on your booking for any private lessons, guiding or heli-ski trip cancelled due to the following reasons:

1)  You are unable to leave your country or enter France due to COVID-19 government travel restrictions.

2)  Resort closure due to COVID-19 by the French government (national or local authorities).

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Cancellation

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Naturally we understand that plans change and we may be able to refund your booking depending on the amount of notice given:-

More than 8 weeks notice — refunded 90% of total fee.  Between 8 and 2 weeks notice — refunded 50% of total fee. Less than 2 weeks notice — nil refund.

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Cancellations on the day

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We are always sorry if you cannot make the activity that you have booked; but if you do not attend on the day we cannot give a refund for the missed activity or reschedule it.  However, we will be happy to provide a letter for your insurance company.

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Privacy & Data Collection Policy

 

 

 

We're obliged by law to tell you our privacy policy but should point out that we wouldn't know what to do with your cookies even if we are collecting them! However, our web host may do, so please read on and please feel free to reject all cookies !

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We receive, collect and store the information you enter on our website or provide to us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, address, phone number and email if you enter it.)

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We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

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We may contact you to notify you regarding your enquiry,  to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilising other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

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If you don’t want us to process your data anymore, please contact us at data@mountainaction.net

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